Healthcare Provider: 60% Cost Reduction
A major healthcare system deployed BroadNet.AI to automate patient inquiries while maintaining strict HIPAA compliance and data security requirements.
The Challenge
A large healthcare system with multiple hospitals and clinics was struggling with high support costs and long wait times for patient inquiries. They needed a solution that could:
- Handle patient inquiries 24/7 without compromising PHI security
- Meet strict HIPAA compliance requirements
- Integrate with existing EHR systems
- Reduce support costs while improving patient satisfaction
- Deploy on-premise to ensure complete data control
Previous attempts with cloud-based AI solutions failed due to compliance concerns and data sovereignty requirements.
The Solution
BroadNet.AI deployed an on-premise solution that met all compliance requirements:
On-Premise
Complete data sovereignty with zero external data transmission. All PHI stays within the healthcare system's infrastructure.
Compliance
Full BAA support, encrypted data at rest and in transit, comprehensive audit logging, and role-based access controls.
EHR Integration
Seamless integration with existing Electronic Health Record systems to provide accurate, up-to-date information.
Fast Deployment
From contract to production in just 21 days, including compliance validation and staff training.
Results
"BroadNet.AI allowed us to maintain strict HIPAA compliance while dramatically improving patient service. The on-premise deployment gave us complete confidence in our data security."
— Chief Information Officer, Healthcare System
Ready to Achieve Similar Results?
See how BroadNet.AI can help your healthcare organization improve patient service while maintaining strict compliance.