We Built This Because We Were Frustrated Too
After 23+ years as a leader in the telecom industry, we've seen too many businesses waste millions on ML/GenAI that doesn't work. So we built something different.
"It's all about the client, not the technology."
Our Story
With 23+ years as a leader in the telecom industry across 17 countries, we've seen countless businesses waste millions on ML/GenAI solutions that promised the world but delivered nothing. We are tired of seeing companies invest in technology that didn't understand their business, compromised their data, and failed to deliver real results.
So we decided to share our internal advancements in ML and GenAI which are embedded in our SMSC Platform and internal business processes.
We built something different. Our business Chatbot isn't just another AI tool - it's the solution we wish we had when we were helping enterprises struggle with their digital transformation challenges.
The AI ROI Reality Check
According to MIT's 2025 State of AI in Business Report, 95% of organizations are getting zero return from their GenAI investments despite $30-40 billion in enterprise spending. We've seen this firsthand. Companies spend $50K, $100K, even $500K on AI solutions that:
- Give generic responses that don't solve real problems
- Compromise sensitive business data and compliance
- Cost more in hidden fees than the value they provide
- Require endless training and still don't work properly
- Create more work for your team instead of less
This is why we built our business Chatbot differently. Our proprietary machine learning, retrieval technology, and enterprise AI architecture understands the relationships between your data, ensuring responses that actually drive business value.
Breakthrough Technology That Actually Works
Think results, not features.
Proprietary AI Architecture
Unlike traditional AI that treats your data as isolated chunks and hallucinates when the knowledge base gets large, our advanced business intelligence and enterprise AI technology understands the relationships between your customers, products, processes, and business logic. It doesn't just answer questions - it understands your business context and provides actionable insights.
Enterprise-Grade Security & Privacy
Your data stays yours. Choose from compliant Enterprise SaaS, dedicated private cloud, or fully air-gapped on-premise deployment—all with complete data control and ownership. Meet the strictest compliance requirements for healthcare, finance, and government sectors.
Lightning-Fast Performance
Optimized architecture delivers instant responses across all deployment options. Whether SaaS, private cloud, or on-premise, handle thousands of concurrent users without breaking a sweat. Your customers get answers immediately with streaming responses.
Proven Results from Real Businesses
We've been helping our partners and leading enterprises for years, and the results speak for themselves. Our clients have achieved measurable, sustainable improvements in customer satisfaction, cost reduction, and response times:
Now we're making this same proven technology available to more businesses through our SaaS platform, while maintaining the same level of performance and security.
Our Expert AI Team
We're a team of passionate researchers, technologists, and business professionals who understand both the technical challenges and real-world business needs. Our expertise spans:
Business Operations & Strategy
Deep understanding of real-world business challenges, operational requirements, and industry-specific needs. We've worked with companies across retail, healthcare, finance, manufacturing, and technology sectors.
Enterprise Software Architecture
MLOps/DevOps/SRE: Scalable architectures, observability and lifecycle management, security frameworks, and seamless integration with existing business systems. We understand the complexity of enterprise environments and build solutions that work within your constraints.
AI Research & Development
Data science, LLM training/fine-tuning, advanced retrieval systems, graph neural networks, natural language processing (NLP), and machine learning algorithms (ML). Our team has published research in top-tier conferences and continues to push the boundaries of AI technology.
About Broadnet Technologies LLC
Broadnet Technologies LLC is a leading provider of enterprise omni-channel and CPaaS solutions, specializing in secure, high-performance, and innovative conversational technology. With 23+ years of experience in the telecom industry across 17 countries, we bring unparalleled expertise in building reliable, scalable, and secure systems and platforms.
Founded with the mission to democratize conversational messaging and communication for businesses while maintaining the highest standards of security and privacy, we leverage our deep telecom expertise to create generative and agentic AI solutions that actually work in real-world enterprise environments.
Enterprise Focus
Built specifically for large organizations with complex needs and strict compliance requirements.
Global Experience
23+ years serving telecom and enterprise clients across 17 countries worldwide.
Research-Driven
Continuous innovation based on cutting-edge AI research and real-world business applications.
Ready to Finally Get AI That Works?
Stop wasting money on AI solutions that don't understand your business. Let's discuss how our technology can work for your specific needs and help you achieve measurable results.
Request Free Demo