Financial Institution: 75% Faster Responses
A leading financial institution deployed BroadNet.AI to automate customer support while maintaining strict SEC/FINRA compliance and regulatory requirements.
The Challenge
A major financial institution was facing increasing customer support volume and regulatory scrutiny. They needed a solution that could:
- Handle customer inquiries with SEC/FINRA-compliant logging
- Provide accurate financial information without liability
- Integrate with existing banking systems and CRM
- Reduce response times while maintaining compliance
- Support WORM (Write-Once-Read-Many) compliance for communications
Traditional cloud-based solutions couldn't meet their strict regulatory and data sovereignty requirements.
The Solution
BroadNet.AI deployed a private cloud solution with comprehensive compliance features:
SEC/FINRA
WORM-compliant logging, complete audit trails, and regulatory reporting capabilities built into the platform.
Private Cloud
Dedicated single-tenant environment with complete data isolation and control.
System Integration
Seamless integration with core banking systems, CRM, and customer databases for accurate, real-time information.
Graph ML
Proprietary technology that understands relationships between accounts, products, and policies for accurate responses.
Results
"BroadNet.AI gave us the compliance features we needed while dramatically improving customer service. The audit logging and WORM compliance were exactly what our regulators required."
— Chief Technology Officer, Financial Institution
Ready to Achieve Similar Results?
See how BroadNet.AI can help your financial institution improve customer service while maintaining strict regulatory compliance.